Privacy Policy

1. Information We Collect

We collect the information you give us when you create an account and use the service: your name, email address, business name, contact details, and billing information. Payment card details are handled by our payment processor and are never stored on our systems.

We also collect the customer records you add to Matter to Us — names, phone numbers, the service they received, and the feedback they leave — because the product cannot track experiences or recover unhappy customers without them.

Finally, we collect basic technical information automatically: your IP address, browser and device type, and how you move through the product. We use this to keep the service working and to understand which parts of it are used.

2. How We Use Information

We use your information to provide and operate the service: sending review requests on your behalf, analysing feedback, producing your dashboards and summaries, and supporting your account.

We use it to bill you, to notify you about changes to the service, and to respond when you contact us. Where you have asked for them, we use it to send product updates.

We do not sell your information, and we do not sell or rent your customers' information to anyone.

3. Data Storage and Security

Your data is stored on servers operated by our infrastructure providers and is encrypted in transit and at rest. Access is restricted to the people who need it to run and support the service, and that access is logged.

No system is perfectly secure. We take reasonable technical and organisational measures to protect your information, and we will notify you without undue delay if a breach affects your data.

4. Third-Party Services

Matter to Us works alongside services you choose to connect — Google, spreadsheet tools, and CRM platforms among them — and passes data between them and your account only as needed to provide the integration you enabled.

We also rely on providers for hosting, payment processing, email delivery, and analytics. Each is bound by contract to handle your data only on our instructions. Disconnecting an integration stops any further exchange of data with it.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and measure how the product is used. Essential cookies are required for the service to function.

You can block or delete cookies in your browser settings. If you block essential cookies, parts of the service will not work.

6. User Rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. You may also object to certain processing or ask us to restrict it.

You can export your customer data from the product at any time. To make any other request, contact us using the details below; we will respond within the period required by the law that applies to you.

7. Data Retention

We keep your account data for as long as your subscription is active. When you close your account we delete or anonymise your data within 90 days, except where we are required to keep records — billing records, for example — for longer.

Backups are retained on a rolling schedule and are overwritten in the ordinary course.

8. Changes to This Policy

We may update this policy as the product changes or as the law requires. When we make a material change we will update the date at the top of this page and notify account holders by email before the change takes effect.

9. Contact Information

If you have a question about this policy or about how we handle your information, contact us through the contact page and we will get back to you.